Shipping Policy

Last Updated: 16 September 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience across the United Arab Emirates.

Please read the following Shipping Policy carefully before placing your order.

1. Shipping Coverage

We currently deliver orders throughout the United Arab Emirates, including:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

• Other serviceable UAE areas

Delivery availability may vary depending on the product, delivery address, and courier service.

2. Order Processing

Orders are normally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or UAE public holidays may begin processing on the next business day.

During promotional campaigns, sales events, holidays, or periods of unusually high order volume, processing may take additional time.

Once your order has been dispatched, you will receive shipping information and tracking details where available.

3. Delivery Time

Estimated delivery within the UAE is generally:

3–7 business days after dispatch.

Delivery times are estimates and are not guaranteed. Some products may require additional time because they are fulfilled through third-party suppliers or international fulfillment partners.

The actual delivery time may vary depending on:

• Product availability

• Courier operations

• Delivery location

• Weather conditions

• Public holidays

• Customs or clearance procedures, where applicable

• Incorrect or incomplete address information

• Unexpected logistics delays

4. Dropshipping & Third-Party Fulfillment

Some products available on our website may be shipped directly from our fulfillment partners or suppliers.

As a dropshipping business, the shipping origin may vary depending on the product and supplier. Consequently, packaging, courier services, tracking availability, and delivery times may differ between orders.

We work with our fulfillment partners to ensure orders are processed and delivered as efficiently as possible.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery offers. Any applicable shipping promotion will be clearly displayed on our website or during checkout.

6. Order Tracking

When tracking information is available, we will provide the tracking details after your order has been dispatched.

Please allow some time for the courier's tracking system to update after the shipment has been handed over.

If your tracking information has not updated for several days, please contact our customer support team so we can assist you.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Building or villa number

• Street name

• Area

• City/Emirate

• Mobile number

• Any relevant delivery instructions

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an incorrect address immediately after placing your order, contact us as soon as possible. We will attempt to update the address before the order is dispatched, but changes cannot be guaranteed.

8. Failed or Missed Delivery

If the courier cannot complete delivery because the customer is unavailable, unreachable, or the address cannot be located, the courier may attempt delivery again or contact the customer.

Additional delivery attempts or charges may apply depending on the courier and circumstances.

If an order is returned to us or our fulfillment partner because of repeated failed delivery attempts, refusal to receive the package, or an incorrect address, the customer may be responsible for applicable return or re-shipping costs.

9. Delayed Deliveries

Although we work to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• Customs or clearance delays

• Operational disruptions

• Incorrect customer information

• High seasonal demand

• Other unforeseen logistical circumstances

A delivery delay does not automatically mean that an order has been lost.

If your order has exceeded the expected delivery timeframe, please contact us so that we can investigate the shipment with the relevant delivery provider.

10. Lost or Missing Packages

If tracking shows that your package was delivered but you have not received it, please contact us as soon as possible.

We may contact the courier to investigate the delivery.

Customers should also check with household members, building reception/security, neighbours, or other authorized persons who may have accepted the package.

11. Damaged Packages

If your package arrives visibly damaged, please contact our customer support team as soon as possible.

Where appropriate, we may request photographs or videos of:

• The shipping package

• The shipping label

• The damaged product

• The internal packaging

This information may be required to investigate the issue with our fulfillment partner or courier.

12. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately depending on product availability, supplier location, or fulfillment arrangements.

You may therefore receive more than one package for a single order.

Separate shipments do not necessarily indicate that an item is missing.

13. Customs, Duties & Additional Charges

For products shipped from outside the UAE, customs clearance or other import-related procedures may apply depending on the shipment and applicable UAE requirements.

Where applicable, any customs duties, taxes, clearance charges, or other government-imposed fees that are legally payable by the customer will be handled in accordance with applicable requirements.

We do not control customs processing times.

14. Restricted or Undeliverable Locations

Certain remote locations, restricted areas, military facilities, PO boxes, or addresses that are not supported by the selected courier may have limited delivery availability.

If a delivery cannot be completed because the destination is outside the courier's service area, we will contact the customer where reasonably possible to discuss the available options.

15. Order Cancellation Before Dispatch

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can only be processed before the order has entered fulfillment or been dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible and our applicable return/refund policy will apply.

16. Contact Us

If you have questions about your shipment, delivery status, or this Shipping Policy, please contact our customer support team through the contact information provided on our website.

When contacting us regarding an order, please include your order number so we can assist you more efficiently.

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Important: Delivery times shown on our website are estimates only. By placing an order, you acknowledge that delivery may be affected by courier operations, fulfillment processing, customs procedures, public holidays, and other circumstances outside our direct control.

This Shipping Policy should be read together with our Refund & Return Policy, Privacy Policy, and Terms & Conditions.